WhatsApp Guest Messaging
Guest communication delivered through a channel people already pay attention to.
Many guest messages are important but repetitive: confirmation, pre-arrival guidance, welcome notes, post-stay thanks, and review requests. Diafa PMS lets the property handle those moments through WhatsApp in a way that feels direct to the guest and efficient for the team.
Because those messages are tied to reservation events, communication becomes more consistent without becoming noisier. Staff spend less time chasing routine contact, while guests receive information at the points when it is most relevant. The tone stays professional, and the workflow stays light.
A typical use case for WhatsApp Guest Messaging
A city hotel sees too many direct bookings go quiet after confirmation, and the team spends part of every day sending manual reminders before arrival.
Confirmation and reminder messages go out automatically through WhatsApp, reducing manual follow-up and giving guests a clearer line of communication before they arrive.
See it in action
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