WhatsApp for Hotels: Automating Guest Communication
WhatsApp is the main messaging app in much of the world. Your guests already use it every day. Automated WhatsApp messages from your PMS reach them where they already are.
Five Automated Messages
1. Booking Confirmation
Sent as soon as a reservation is created. The guest receives the dates, room type, and confirmation number.
2. Pre-Arrival Reminder
Sent the day before check-in, with the check-in time, directions, and any instructions for arrival.
3. Welcome Message
Sent at check-in. It can include the WiFi password, breakfast hours, or a link to the Guest Experience.
4. Thank-You on Check-Out
Sent when the guest checks out. A professional touch that takes no staff time.
5. Review Request
Sent a few days after departure, on a delay the property chooses, while the stay is still fresh.
Why Automation Matters
A confirmation call takes five to ten minutes. For a hotel with ten arrivals a day, that is over an hour of phone calls. Automated WhatsApp messages do the same work with no staff time.
The Guest's Own Language
Each message is sent in the guest's language, taken from their profile.
WhatsApp in Diafa PMS
WhatsApp Guest Messaging is built on the WhatsApp Cloud API and switched on per property. Each message type can be turned on or off. WhatsApp is included from the Professional plan; message usage is billed separately because WhatsApp charges per message.