Guest portal
A quiet digital touchpoint for services, requests, and guest convenience.
Not every guest wants to call reception for simple requests, and not every property wants service coordination to depend on phone traffic. Diafa PMS offers a guest portal that feels lightweight for the guest and practical for the team, with a branded catalogue of services that can be opened from a link or QR code.
Because orders feed back into the operating system, the portal becomes more than a convenience feature. It supports pre-arrival upselling, in-stay service ordering, and cleaner revenue capture, while keeping the property’s service flow visible instead of scattering requests across informal channels.
A typical use case for the Guest Portal
A resort wants guests to request airport transfers, spa appointments, and room service without overwhelming reception by phone, especially during arrival peaks.
Guests place requests from their own devices, the team receives them in a structured way, and ancillary revenue is captured without creating a heavier front-desk burden.
See it in action
Book a personal demo and review every feature, including AI, in the context of your operation.