Hotel Management, Reimagined
AI-powered property management for Italian hotels — from Roman boutiques to Tuscan agriturismo and Amalfi coast resorts. AI in Italian, guest registration built in, multi-currency EUR and USD.
AI in Italian · Police registration built in · EUR and USD · GDPR compliant · Works offline
A modern, all-in one solution for modern hotel management
Property Management
Reservations, front desk, housekeeping, and comprehensive reports.
Booking Engine
Direct bookings on your website, no OTA commissions, multiple languages.
Guest Services
Guest portal, WhatsApp messaging, and pre-arrival upselling.
Distribution & Revenue
Channel manager for OTAs and AI insights.
Designed for Italian Hotels
From Rome to the Amalfi Coast — hotel management designed for Italian hospitality
AI that understands your hotel
Ask questions about occupancy, revenue, and guests in Italian, English, or any of 12 supported languages. AI suggestions help you price for high season, long weekends, and international travel peaks.
Guest portal
Guests order room service, spa treatments, and laundry from their phone — in Italian, English, or their own language. Works before arrival for upselling. Built in — not a paid add-on.
WhatsApp messaging
Booking confirmations, pre-arrival reminders, and review requests via WhatsApp in Italian or English. Built in — not a paid add-on.
EUR and USD — tracked separately
Italian tourism is driven by American and international guests who often pay in USD. Diafa PMS tracks EUR and USD as independent ledgers. No forced conversions, no reconciliation headaches.
Works in historic buildings and rural areas
Thick walls, basement offices, and remote Tuscan hillsides all challenge connectivity. Diafa PMS keeps running without internet. Check in guests, process payments, manage rooms. Sync resumes automatically when connectivity returns.
Built for every property type
Hotels
Room management, rate plans, OTA distribution, and reporting for Italian hotel operations.
Hostels
Dorm beds, private rooms, and bed-level housekeeping in one calendar.
Guesthouses & B&Bs
Simple operations, repeat-guest memory, and reliable offline work for smaller houses.
Serviced Apartments
Flexible rate plans and longer-stay operations for city and resort apartments.
Agriturismo
Direct-booking and countryside workflows for farm stays, rural estates, and experience-led properties.
Camps & Camping Grounds
Pitch, cabin, and seasonal-stay operations for lakeside, coastal, and countryside parks.
Connected to multiple booking channels
See what Diafa PMS looks like
Drag-and-drop scheduling
Move reservations between rooms and dates with a drag.
Comprehensive reporting and AI insights
Operations, finance, revenue, occupancy, forecasts, and channel performance. Every report includes AI-generated suggestions.
Third-party integrations and MCP server
Diafa PMS supports fast integration with core platform tools and third-party systems, including WhatsApp and Diafa Resto. Restaurant orders can be charged directly to the guest folio.
Built to run your property
Every capability exists because a real operational need demanded it.
Full PMS operation without internet
Reservations, check-ins, payments, housekeeping, and reports all continue on your local machine. When connectivity returns, everything syncs. No cloud dependency for daily operations.
Dual-currency without manual reconciliation
Local and foreign currencies tracked as independent ledgers. Payments, invoices, and reports stay separated by currency. No forced conversions, no end-of-month spreadsheet fixes.
One platform for every department
Front desk, housekeeping, guest services, and distribution managed from a single system. Changes in one area are immediately visible in the others. No switching between tools.
Per-channel profitability visibility
See what each booking channel actually costs you. Commission tracking per OTA, direct booking revenue separated, and financial reports that show true margins.
Role-based workflows for different staff types
Receptionists see front desk operations. Housekeeping staff see cleaning tasks. Managers see reports and oversight. Each role gets exactly the tools and data they need, nothing more.
Remote oversight without exposing operational controls
Managers monitor performance, occupancy, and financials from a separate read-only application. Operational controls stay with the front desk. Oversight without interference.
Transparent pricing
Choose the plan that fits your operation. Add what you need as you grow.
Starter
Up to 20 rooms
- Reservations & front desk
- Housekeeping with mobile app
- Guest profiles & VIP tiers
- Payments & invoicing (multi-currency)
Professional
Up to 50 rooms
- Everything in Starter
- Diafa Direct booking engine (no OTA commissions)
- Channel manager (Booking.com, Airbnb, Expedia, and more)
- Full reporting suite including forecasts
Enterprise
50+ rooms · Multi-property
- Everything in Professional
- Premium AI: natural-language chat with your hotel data
- AI rate suggestions & dynamic pricing
- All core commercial modules available in one plan: WhatsApp, guest portal, AI, and Resto
Prices shown are starting prices and exclude VAT. Final cost depends on number of rooms and selected features.
See hotel management, reimagined
Join hotels, agriturismo, and resorts across Italy running their operations with Diafa PMS.